Shipping policy

At Shae & Palmer, we want your shopping experience to be as effortless as slipping into your favorite pair of pajamas! We carefully prepare every order to ensure your new favorites arrive safely and as quickly as possible.

Processing Time

Orders are typically processed within 1–2 business days, excluding weekends and holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Rates & Delivery Times

We ship using trusted carriers, including USPS, UPS, and FedEx, to ensure reliable delivery.

  • Standard Shipping: $9.99 | Estimated 3–7 business days

  • Expedited Shipping: $31.00 | Estimated 2 business days

  • Free Standard Shipping: Available on orders over $75

Shipping times are calculated from the date your order ships, not the date your order is placed.

Please note that delivery estimates are not guaranteed. Shipping times may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.

Free Shipping

Enjoy FREE standard shipping on orders over $75 within the United States.

Free shipping applies automatically at checkout when your order qualifies.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's journey right to your doorstep.

Shipping Locations

We currently ship within the United States only.

Interested in placing an international order? We'd love to hear from you! Please contact us at info@shaeandpalmer.com to discuss possible options.

Lost or Damaged Packages

We take great care in packaging every order. If your package arrives damaged or appears to be lost in transit, please contact us at info@shaeandpalmer.com with your order number and details.

We'll work with the shipping carrier to investigate the issue and help find a resolution.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase.

If you notice an error after placing your order, contact us immediately at info@shaeandpalmer.com, and we'll do our best to update the information before your package ships.

Shae & Palmer is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

Questions?

We're always happy to help! For any shipping-related questions, please reach out to info@shaeandpalmer.com.

Thank you for shopping small and supporting Shae & Palmer. We can't wait for you to experience your new favorites!