Shipping policy
At Shae & Palmer, we aim to provide you with a seamless and efficient delivery experience.
Processing Time
All orders are processed within 3 –5 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery Times
Shipping rates and estimated delivery times will be calculated at checkout based on your location and selected shipping method.
- Standard Shipping: $9.99 - Estimated 4-5 business days
- Expedited Shipping: $31.00 - Estimated 2 business days
Please note that delivery times are estimates and may vary based on carrier delays or unforeseen circumstances.
Free Shipping
We offer free standard shipping on orders over $70 dollars.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email with tracking information to monitor your delivery status.
Shipping Locations
Currently, we ship within the United States only. If you’re outside of these locations and would like to place an order, please contact us at info@shaeandpalmer.com.
Lost or Damaged Shipments
We carefully package all items to ensure safe delivery. If your package is lost or arrives damaged, please contact us at info@shaeandpalmer.com with your order details. We’ll work with the carrier to resolve the issue and assist in replacing your item if needed.
Incorrect Shipping Information
Please double-check your shipping address before completing your order. Shae & Palmer is not responsible for packages delivered to an incorrect address provided at checkout. If you realize there’s an error, contact us as soon as possible at info@shaeandpalmer.com so we can attempt to correct it.
Thank you for shopping with Shae & Palmer! We’re committed to ensuring your order arrives safely and on time.
