Refund policy

Returns & Refunds

At Shae & Palmer, we want you to love every piece you purchase. From our buttery-soft bamboo fabrics to our thoughtfully designed prints, we hope your new favorites bring comfort and joy to your everyday moments.

If something isn't quite right, we're here to help!

Return Window

We accept returns within 14 days of delivery.

To be eligible for a return, you must contact us within 14 days of receiving your order to request return authorization.

Once approved, your return must be shipped back within 7 days.

Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Unworn, unwashed, and unused.
  • In their original condition with all tags attached.
  • Returned in their original packaging.
  • Free of stains, odors, pet hair, or signs of wear.
  • Accompanied by proof of purchase.

Shae & Palmer reserves the right to decline returns that do not meet these requirements, subject to applicable law.

How to Start a Return

To request a return, please email returns@shaeandpalmer.com with your order number and the item(s) you wish to return.

Once your return is approved, we'll provide instructions on where to send your item.

Please note:

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • Original shipping charges are nonrefundable, except where required by law.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of packages without tracking.
  • Returns sent without prior authorization may not be accepted.

Damages & Incorrect Items

We take great care in preparing and packaging every Shae & Palmer order.

If your order arrives damaged, defective, or incorrect, please contact us at returns@shaeandpalmer.com as soon as possible after delivery.

Please include your order number and photos of the issue so we can assist you quickly.

We'll work with you to make things right!

Final Sale & Non-Returnable Items

The following items are not eligible for returns or exchanges, except where required by law:

  • Items specifically marked Final Sale at the time of purchase.
  • Gift cards.
  • Items that have been worn, washed, altered, or damaged after delivery.

Please note: Items purchased using a promotional discount code are not automatically considered Final Sale unless specifically stated at checkout.

Exchanges

Need a different size or print? We understand!

At this time, we do not offer direct exchanges.

The quickest way to secure your preferred size or style is to initiate a return for your original item and place a new order.

All returns must meet our eligibility requirements.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, typically within 5–10 business days.

Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges are nonrefundable, except where required by law.

Questions?

We're always happy to help!

For questions regarding returns, refunds, or sizing, please contact us at returns@shaeandpalmer.com.

Thank you for shopping small and supporting Shae & Palmer. We truly appreciate you being part of our story!